Privacy Policy

Effective date: 1 March 2026

KeeperBox ("we", "us", or "our") is committed to protecting the privacy of our users and, most importantly, the children whose memories are entrusted to our platform. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using the KeeperBox platform — including our website, mobile app, and any associated physical products — you agree to this policy.

1. Information We Collect

Account information. When you create a family or provider account, we collect your name, email address, and password. You may optionally add a profile photo.

Children's content. With your consent as a parent or legal guardian, we store images of your child's artwork and creations that are scanned by your provider school or organisation. We do not collect names, birthdates, or other directly identifying information about children beyond what you choose to include.

Provider information. Schools and organisations that register as KeeperBox providers provide their school name, location, and staff contact details required to operate the scanning programme.

Purchase information. When you purchase a KeeperBox or digital content, our payment processor collects your billing and shipping details. We do not store full card numbers.

Usage data. We automatically collect certain technical data when you interact with the Service — such as IP address, browser type, device information, pages visited, and timestamps. This data is used to maintain and improve the Service.

2. How We Use Your Information

We use the information we collect to:

  • Create and manage your account.
  • Store, organise, and display your child's artwork in your digital archive.
  • Process payments and deliver physical and digital products.
  • Send transactional emails (order confirmations, password resets, account notifications).
  • Operate the provider scanning programme and calculate provider income.
  • Analyse usage patterns to improve the Service (using aggregated, anonymised data).
  • Respond to support requests, questions, or feedback you send us.
  • Comply with legal obligations.

We will not use your information or your children's images for advertising, data brokering, AI training, or any purpose beyond what is described in this policy without your explicit consent.

3. Children's Privacy (COPPA)

KeeperBox is designed for use by parents and legal guardians. We do not allow children under 13 to create accounts. The children's content stored on our platform is submitted exclusively by parents, guardians, and authorised provider organisations acting on their behalf.

We comply with the Children's Online Privacy Protection Act (COPPA) and applicable international children's privacy laws. Specifically:

  • We do not knowingly collect personal information directly from children under 13.
  • Children's images are stored securely and are never shared with third parties, used in advertising, or made publicly accessible without parental consent.
  • Parents may request deletion of all content associated with their child at any time by contacting us.

If you believe we have inadvertently collected personal information from a child under 13 without verifiable parental consent, please contact us immediately at hello@keeperbox.co and we will take prompt corrective action.

4. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information. We may share your information only in these limited circumstances:

  • Provider organisations. Your chosen school or provider can see the name of your child's linked KeeperBox in order to scan and submit artwork. They cannot access your account, payment information, or full archive.
  • Service providers. We use third-party services for hosting, payment processing, email delivery, and analytics. These providers access only the data necessary to perform their functions and are contractually required to protect it.
  • Legal requirements. We may disclose information if required by law, court order, or to protect the rights, property, or safety of KeeperBox, our users, or others.

5. Data Storage & Security

All data is stored on servers located in the United States. We use industry-standard security measures including TLS encryption in transit, encrypted storage, access controls, and regular security reviews to protect your information.

While we take data security seriously, no system is completely secure. In the event of a data breach that affects your personal information, we will notify you as required by applicable law.

6. Cookies & Tracking

We use cookies and similar technologies to keep you logged in, remember your preferences, and understand how the Service is used. Session cookies are deleted when you close your browser. Persistent cookies remain until they expire or you delete them.

We use analytics tools (such as PostHog and Google Analytics) to collect aggregated, anonymised usage data. These tools may set their own cookies. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

7. Data Retention

We retain your account information and content for as long as your account is active. If you close your account, we will delete your personal data and content within 30 days, except where we are required by law to retain certain records for longer.

Anonymised, aggregated usage data may be retained indefinitely for analytical purposes.

8. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your account and associated data (including all children's content).
  • Object to or restrict certain processing of your data.
  • Receive a portable copy of your data in a machine-readable format.

To exercise any of these rights, please contact us at hello@keeperbox.co. We will respond within 30 days.

9. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the effective date above and notify you by email or via an in-app notice. Your continued use of the Service after changes take effect constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or your personal data, please contact us:

KeeperBox
922 N 3rd St, Harrisburg, PA 17102
hello@keeperbox.co